Shipping

Free US shipping on every order

Standard shipping within the United States is free, with tracking included.

Timeline

1. Proof (within 48 hours): we email your digital proof.

2. Production (2–5 business days): once you approve it, your portrait is printed and framed in the USA.

3. Delivery (usually 3–4 business days): it ships with tracking straight to your door, or theirs.

Your portrait goes into production as soon as you approve your proof, so the sooner you reply, the sooner it ships. Busy holiday periods can add a few days, so order early for gift dates.

Where we ship

We currently ship to addresses in the United States.

Tracking

You'll get a tracking link by email as soon as your portrait ships. You can also check it on our order tracking page.

Address changes

Need to change the address? Contact us as soon as possible, ideally before you approve your proof. We can't redirect a portrait once it has shipped.

Damaged or lost?

If your portrait arrives damaged or your package is lost, contact us within 14 days of delivery and we'll reprint and reship it at no cost. See our promise & returns.